Privacy Policy

Last Updated: 19 May 2026

This Privacy Policy describes how NovaQuesta.pro ("NovaQuesta", "we", "us", or "our"), operated by NovaQuesta Pty Ltd, Level 12, 680 George Street, Sydney NSW 2000, Australia, collects, uses, discloses, and safeguards your personal information when you visit our website at https://novaquesta.pro (the "Website").

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Website.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

• Submit our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Register interest in a tournament (name, email address, team details)
• Apply to write for NovaQuesta (name, email, writing samples)
• Contact us via email

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Date and time of your visit

This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.

1.3 Information from Third Parties

We may receive information about you from third-party analytics providers (such as Google Analytics) and social media platforms if you interact with our content on those platforms.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To send you our newsletter and editorial updates (with your consent)
• To process tournament registrations and related communications
• To improve our Website content, functionality, and user experience
• To analyse website traffic and usage patterns via analytics tools
• To comply with our legal obligations under Australian law
• To detect and prevent fraudulent or abusive activity

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription)
• Legitimate interests: For analytics, website improvement, and security purposes
• Contractual necessity: To fulfil our obligations when you register for events or services
• Legal obligation: Where required by Australian law

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our Website (e.g., email service providers, analytics providers), subject to confidentiality agreements
• Legal requirements: Where required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent: In any other circumstances where you have given explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form submissions: retained for up to 2 years
• Newsletter subscriber data: retained until you unsubscribe
• Analytics data: retained for up to 26 months (as per Google Analytics default settings)
• Tournament registration data: retained for up to 1 year after the event

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission and restricted access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)
• Opt-out: Unsubscribe from our newsletter at any time via the unsubscribe link in any email

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. International Data Transfers

Some of our third-party service providers may be located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure it receives a level of protection consistent with the Australian Privacy Principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, NovaQuesta Pty Ltd, Level 12, 680 George Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.